You may log into your account via two main methods:
FTP: File Transfer Protocol (FTP) is used to upload files to your site.
You will need either some FTP software (see our downloads page for a freeFTP
client) or a web publishing tool that supports FTP transfer, such as Dreamweaver.
SSH: Secure Shell (SSH) is used to connect to the Unix shell (command
line) so that you can issue certain commands, such as for changing file
permissions or accessing your MySQL database via direct SQL commandline. Many customers never feel
the need to use SSH, but it's there if you wish to use it.
When connecting via SSH, FTP or a web publishing tool you will normally
need to enter the following information:
Hostname: www.yourdomain.com (replace with your own domain name,
and always include the www part)
Username: your account username as detailed in your welcome mail
Password: your account password as detailed in your welcome mail
Host Directory / Remote Folder: public_html
Note: using your domain as the hostname will only be possible once your
domain name is active or transferred to our service. In the meantime you
should use the name of the server you are hosted on, as detailed in our
welcome mail. For example muon.positive-internet.com or boson.positive-internet.com
If you are using Microsoft Frontpage to publish your site, please read
our separate Frontpage section.